Return Policy
At Kindred Earth, we want you to love your purchase. If you change your mind about an in-stock item, you may request a return within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition.
- Returned in its original packaging where possible.
- Free from damage, marks, or signs of use.
Once your return is received and inspected, a refund will be processed to your original payment method. Please note that original shipping costs are non-refundable, and return postage is the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Damaged Items
If your order arrives damaged or you believe it has a manufacturing fault, please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging. We will arrange a replacement, repair, or refund where appropriate.
Exclusions
The following items cannot be returned unless they are faulty:
- Made-to-order or custom pieces.
- Personalised items.
- Gift cards.
As every Kindred Earth piece is individually handcrafted, subtle air bubbles, tonal variations, and natural texture differences are an inherent characteristic of the material and are not considered faults. These unique details are part of what makes each piece one of a kind.
Candle Return Policy
Each Kindred Earth candle is individually handcrafted and carefully inspected before it is packaged and sent.
Change of Mind
Due to the nature of our candles, we cannot accept returns or exchanges for change of mind, fragrance preference, or if the candle has been lit or used.
Please carefully review the product description, fragrance notes, size and care information before purchasing.
Damaged or Faulty Candles
Please contact us within 48 hours of delivery if your candle arrives damaged, broken or appears to be faulty.
Include:
- Your order number
- A description of the issue
- Clear photographs of the candle, packaging and shipping box
Please do not light or use the candle before contacting us. Once the issue has been reviewed, we will arrange an appropriate replacement, refund or other remedy.
Candle Performance
To ensure your candle burns correctly, always follow the candle care and safety instructions provided. Issues caused by incorrect use—including failing to trim the wick, burning the candle for excessive periods, placing it in a draught or continuing to burn it when too little wax remains—are not considered product faults.
Minor variations in colour, fragrance, surface finish and vessel appearance may occur because every candle and vessel is handcrafted. These characteristics are part of the individuality of the piece and are not considered faults.
Return Postage
Please do not return a candle without contacting Kindred Earth first. Where a product is confirmed to be faulty or damaged, return postage costs will be handled in accordance with Australian Consumer Law.
This policy does not exclude or limit any rights or remedies available under the Australian Consumer Law.
Returns & Exchanges – Decorative Diffuser Set
Due to the nature of our handcrafted products and for hygiene and safety reasons, decorative diffuser sets cannot be returned or exchanged if you change your mind.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. We will happily arrange a replacement or refund where appropriate.
To be eligible for a return due to damage or fault, the diffuser set must be unused, in its original packaging, and returned in the same condition it was received.
Please note that each Kindred Earth diffuser vessel is individually handcrafted. Subtle air bubbles, tonal variations, and natural texture differences are an intentional part of the design and are not considered faults.
For safety and hygiene reasons, opened fragrance oils cannot be returned unless they are faulty or damaged upon arrival.